Returns & Refund Policy

At Pepper Palace, we want you to be completely satisfied with your flavorful purchase. If your order doesn't meet your expectations or arrives damaged, our team is here to make it right within 30 days of delivery.

Return Process

• 1.
  Contact Flavor Support

  Reach out to our customer service team with your order number and details about the item you wish to return or replace.

• 2.
  Provide Documentation

  For items damaged during transit, please include a clear photo of the damaged product and packaging to expedite your claim.

• 3.
  Pack Your Items

  Ensure all unopened products are securely packed in their original shipping box or a similar sturdy container to prevent breakage.

• 4.
  Receive Refund or Exchange

  Once your return is received and inspected, we will process your refund to the original payment method or ship out your replacement bottles.